RETURNS (Store Credit!)
To be eligible for return, your item must be unused, and in the same condition in which you received it. Your item must be in its original packaging.
The request must be initiated within 72 hours of receiving the order.
In case of a request to return (store credit), you may email us at granmadein@gmail.com with :
ORDER NUMBER :
REASON FOR RETURN :
and ship it to our warehouse (To,B-84, SECTOR-60, NOIDA, 201301, UP) with your name and order number on parcel.
Note : Your request is important to us. However, due to an influx of emails, please allow us 24 working hours to get back to you!
Once we receive your shipment, your return request will be initiated. and will take about 3-5 working days to complete.
On approval, we will provide you with store credit to your GranMade account.
NOTE : WE DO NOT PROVIDE RETURN/ EXCHANGE OF ORDERS ON SALE ITEMS.
NOTE : WE DO NOT PROVIDE CANCELLATION OF ORDERS.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: B-84, SECTOR-60, NOIDA, 201301, UP.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over ₹1,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.